1. Acceptance of Terms
By accessing and using the teamLab Planets Tokyo Tickets website (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
teamLab Planets Tokyo Tickets provides an online platform for booking tickets to teamLab Planets Tokyo, a digital art museum located in Tokyo, Japan. We act as an intermediary between customers and our partner booking platform, GetYourGuide, to facilitate ticket purchases and provide customer support.
3. Booking Process and Confirmation
3.1 Ticket Availability
All ticket availability is subject to real-time inventory from our partner platform. We strive to provide accurate availability information, but cannot guarantee that tickets will be available at the time of your booking attempt.
3.2 Booking Confirmation
Upon successful completion of your booking, you will receive an email confirmation containing your ticket details, booking reference number, and important visit information. Please keep this confirmation safe as you will need it for your visit.
3.3 Ticket Validity
All tickets are valid only for the specific date and time slot selected during booking. Tickets are non-transferable and must be used by the person(s) named in the booking confirmation.
4. Payment Terms
4.1 Payment Methods
We accept all major credit cards, debit cards, and other payment methods as provided by our payment processor. All payments are processed securely through encrypted channels.
4.2 Currency and Pricing
Prices are displayed in the currency selected during booking. All prices include applicable taxes and fees unless otherwise stated. Prices are subject to change without notice, but confirmed bookings will be honored at the price paid.
4.3 Payment Security
We implement industry-standard security measures to protect your payment information. We do not store credit card details on our servers.
5. Cancellation and Refund Policy
5.1 Cancellation Timeframes
- Free Cancellation: Cancellations made more than 24 hours before your scheduled visit time are eligible for a full refund.
- Partial Refund: Cancellations made between 12-24 hours before your scheduled visit time are eligible for a 50% refund.
- No Refund: Cancellations made less than 12 hours before your scheduled visit time are not eligible for a refund.
5.2 Refund Processing
Refunds will be processed to the original payment method within 5-10 business days. Processing times may vary depending on your bank or financial institution.
5.3 No-Show Policy
Failure to arrive at your scheduled time slot without prior cancellation will result in forfeiture of your ticket with no refund available.
6. Visit Requirements and Restrictions
6.1 Age Restrictions
Children under 4 years of age enter free with a paying adult. Children under 12 years of age must be accompanied by an adult at all times during their visit.
6.2 Dress Code and Requirements
Visitors must be barefoot in water areas. We recommend wearing comfortable clothing that can get wet. Lockers are provided for personal belongings.
6.3 Photography and Recording
Photography is permitted in most areas of the museum. However, flash photography, tripods, and professional recording equipment are not allowed. Some areas may have additional restrictions.
6.4 Prohibited Items
The following items are not permitted inside the museum: food and beverages, large bags, umbrellas, and any items that may damage the installations or pose a safety risk.
7. Limitation of Liability
7.1 Service Availability
We strive to maintain continuous service availability, but we cannot guarantee uninterrupted access to our website or booking system. We are not liable for any losses resulting from service interruptions.
7.2 Museum Operations
We are not responsible for changes to museum operations, temporary closures, or modifications to exhibitions that may affect your visit experience. In such cases, we will work with you to find alternative solutions.
7.3 Maximum Liability
Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you paid for your tickets.
8. Privacy and Data Protection
We are committed to protecting your privacy and personal information. Our collection, use, and protection of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
9. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of teamLab Planets Tokyo Tickets or our licensors and is protected by copyright and other intellectual property laws.
10. Prohibited Uses
You may not use our service:
- For any unlawful purpose or to solicit others to perform unlawful acts
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- To submit false or misleading information
- To upload or transmit viruses or any other type of malicious code
11. Force Majeure
We shall not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, elements of nature or acts of God, acts of war, terrorism, labor strikes, or any other cause which is beyond our reasonable control.
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on our website. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Japan. Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in Tokyo, Japan.
14. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
- Email: legal@teamlabplanetstickets.tokyo
- General Inquiries: info@teamlabplanetstickets.tokyo
- Address: Tokyo, Japan
16. Acknowledgment
By using our service, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them. These Terms constitute the entire agreement between you and teamLab Planets Tokyo Tickets regarding the use of our services.